Outage in Palo Alto Networks

Service Degradation affecting Cloud NGFW Azure

Resolved Minor
January 15, 2026 - Started about 13 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Status: Service Degradation Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration. Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable. Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal. Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025

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Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 01/15/2026 10:12PM

Issue has been completely resolved

INVESTIGATING about 13 hours ago - at 01/15/2026 06:41PM

Status: Service Degradation

Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.

Impact:
Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable.
Support Access: The support page within the Azure portal is intermittently unavailable.

Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.

Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours.
Next Update: 22:45UTC Jan15th, 2025

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