Outage in Palo Alto Networks
IoT Security (United States) Outage
Resolved MinorIncident Report
Summary AI Generated
Palo Alto Networks' IoT Security service in the US experienced a 6.4-hour outage caused by a database issue that prevented customers from accessing the IoT portal. The technical team implemented a fix by stabilizing connection limits and restoring database functionality. All services were fully restored with verified data integrity and normal system operations.
The IoT service in the US is currently experiencing a portal access issue due to a database outage. As a result, US customers may have difficulties accessing the IoT portal at this time.
The team is actively working to resolve the issue and will provide an update shortly.
Components affected
Palo Alto Networks IOT Security App (US)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/04/2026 12:46AM
Status: Service is fully Restored
Summary: The technical team has successfully addressed the underlying database issue and restored all affected services to full functionality.
Details: Data integrity has been verified, and all system components are now operating within normal parameters. We are continuing to monitor the environment closely to ensure ongoing stability.
MONITORING
about 2 months ago - at 03/04/2026 12:08AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 2 months ago - at 03/03/2026 11:56PM
The IoT US Portal is currently recovering as connection limits have been stabilized and services are returning to baseline levels.
INVESTIGATING
about 2 months ago - at 03/03/2026 09:49PM
The team is actively investigating the ongoing issue impacting the IoT service in the US. Efforts are focused on recovering the affected systems and restoring portal access for our customers. We will provide further updates as soon as more information is available. Thanks,
INVESTIGATING
about 2 months ago - at 03/03/2026 06:25PM
The IoT service in the US is currently experiencing a portal access issue due to a database outage. As a result, US customers may have difficulties accessing the IoT portal at this time.
The team is actively working to resolve the issue and will provide an update shortly.
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