Outage in Palo Alto Networks
edgeService (IoT) service downgrade in United States
Resolved MajorIncident Report
Summary AI Generated
Palo Alto Networks' edgeService (IoT) experienced a major service downgrade in the United States when it stopped fetching the latest verdicts from the backend service due to an upstream component issue. The incident lasted approximately 2 hours before being resolved. The company identified the root cause in the upstream service and monitored it until full resolution was achieved.
The edgeService stop to fetch latest verdicts from backend service. We have identified the issue in upstream component. We are monitoring the upstream service and will post the update here.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/04/2026 01:07AM
This incident has been resolved.
INVESTIGATING
about 2 months ago - at 03/03/2026 11:10PM
The edgeService stop to fetch latest verdicts from backend service. We have identified the issue in upstream component. We are monitoring the upstream service and will post the update here.
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