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Outage in Palo Alto Networks

Customer Service Portal is having intermittent connectivity issues

Resolved Major
March 10, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

The Palo Alto Networks Customer Service Portal experienced intermittent connectivity issues starting at 9:41 AM PDT, preventing users from reliably accessing the service. The problem was mitigated after investigation and the incident was fully resolved within 55 minutes.

Intermittent connectivity issues were first observed at 9:41 AM PDT. We are actively investigating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/10/2026 06:22PM

Incident is resolved

MONITORING about 2 months ago - at 03/10/2026 05:52PM

The problem has been mitigated , we will continue monitoring this incident

INVESTIGATING about 2 months ago - at 03/10/2026 05:30PM

Intermittent connectivity issues were first observed at 9:41 AM PDT. We are actively investigating the issue.

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