Palo Alto Networks experienced commit failures affecting Cloud NGFW firewalls managed by Strata Cloud Manager, preventing customers from pushing configuration changes to their firewalls for approximately 6.4 days. Data plane traffic and security enforcement remained unaffected throughout the incident. Engineers identified the root cause, implemented a fix, and monitored the results before fully resolving the issue.
This issue has been resolved
A fix has been implemented and we are monitoring the results.
We are investigating reports of Commit Failures for AWS CNGFW firewalls managed by Strata Cloud Manager (SCM). This prevents customers from pushing config into the Firewalls.
Note: Data plane traffic and security enforcement are not impacted by this event.
Ongoing Actions: Engineers have identified the issue and are now working on resolving the issue.
Next Update: [09:00 AM UTC], [March 12, 2026]
We are investigating reports of Commit Failures for CNGFW firewalls managed by Strata Cloud Manager (SCM). This prevents customers from pushing config into the Firewalls.
Note: Data plane traffic and security enforcement are not impacted by this event.
Ongoing Actions: Engineers have identified the issue and are now working on resolving the issue.
Next Update: [11:00 PM UTC], [March 11, 2026]
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