Outage in Palo Alto Networks

Prisma Cloud not available in China regions due to extended maintenance

Major

March 12, 2026 - Started about 4 hours ago
Official incident page

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We are currently investigating this issue.

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Latest Updates ( sorted recent to last )

IDENTIFIED 7 minutes ago - at 03/13/2026 03:18AM

Prisma Cloud continues to be unavailable in China regions. Services are presently and gradually resuming operations, but the application will be in a degraded state until the next update.

IDENTIFIED about 4 hours ago - at 03/12/2026 11:12PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 4 hours ago - at 03/12/2026 11:08PM

We are currently investigating this issue.

Latest Palo Alto Networks outages

APP: Asset inventory page degradation - about 23 hours ago

Cloud NGFW managed by Strata Cloud Manager(SCM) impacted - Commit issues - 1 day ago

APP : Maintenance extension till 4:30 AM PST - 2 days ago

Azure West US 3, West Europe & Central US Network issues impacting Cloud NGFW Services - 2 days ago

Customer Service Portal is having intermittent connectivity issues - 2 days ago

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