Outage in Palo Alto Networks
Prisma Cloud not available in China regions due to extended maintenance
Resolved MajorIncident Report
Summary AI Generated
Palo Alto Networks' Prisma Cloud service was completely unavailable in China regions for nearly 20 hours due to extended maintenance issues. The outage affected the app.prismacloud.cn platform, with services gradually resuming in a degraded state before full restoration. The incident was resolved after implementing a fix and monitoring the results.
We are currently investigating this issue.
Components affected
Palo Alto Networks China - app.prismacloud.cnTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/13/2026 06:57PM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/13/2026 06:16PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 03/13/2026 07:15AM
Prisma Cloud continues to be unavailable in China regions. While parts of the site may become accessible at times, backend services may still be in a degraded state.
IDENTIFIED
about 1 month ago - at 03/13/2026 03:18AM
Prisma Cloud continues to be unavailable in China regions. Services are presently and gradually resuming operations, but the application will be in a degraded state until the next update.
IDENTIFIED
about 1 month ago - at 03/12/2026 11:12PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 03/12/2026 11:08PM
We are currently investigating this issue.
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