Outage in Palo Alto Networks

Prisma Cloud not available in China regions due to extended maintenance

Resolved Major

March 12, 2026 - Started 23 days ago - Lasted about 20 hours
Official incident page

Incident Report

Summary AI Generated

Palo Alto Networks' Prisma Cloud service was completely unavailable in China regions for nearly 20 hours due to extended maintenance issues. The outage affected the app.prismacloud.cn platform, with services gradually resuming in a degraded state before full restoration. The incident was resolved after implementing a fix and monitoring the results.

We are currently investigating this issue.

Components affected

Palo Alto Networks China - app.prismacloud.cn

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Latest Updates ( sorted recent to last )

RESOLVED 22 days ago - at 03/13/2026 06:57PM

This incident has been resolved.

MONITORING 22 days ago - at 03/13/2026 06:16PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 22 days ago - at 03/13/2026 07:15AM

Prisma Cloud continues to be unavailable in China regions. While parts of the site may become accessible at times, backend services may still be in a degraded state.

IDENTIFIED 23 days ago - at 03/13/2026 03:18AM

Prisma Cloud continues to be unavailable in China regions. Services are presently and gradually resuming operations, but the application will be in a degraded state until the next update.

IDENTIFIED 23 days ago - at 03/12/2026 11:12PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 23 days ago - at 03/12/2026 11:08PM

We are currently investigating this issue.

Latest Palo Alto Networks outages

WildFire Issue - 3 days ago

app-ca: Maintenance extension - 9 days ago

Prisma Cloud [APP2]: Ongoing service disruption - 11 days ago

Investigating Cortex Federal Certificate Issue - 15 days ago

WildFire Issue - 17 days ago

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