Outage in Palo Alto Networks
Prisma Cloud [APP2]: Ongoing service disruption
Resolved MajorIncident Report
Summary AI Generated
Palo Alto Networks experienced a major service disruption affecting the Prisma Cloud APP2 service in the Americas US region (app2.prismacloud.io). The incident lasted 2.6 hours, during which users were unable to access the affected Prisma Cloud services. The issue was resolved after engineers implemented a fix and monitored the system for stability.
We are currently investigating this issue.
Components affected
Palo Alto Networks Americas - US - app2.prismacloud.ioTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/25/2026 02:37AM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/25/2026 01:55AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 03/25/2026 12:05AM
We are currently investigating this issue.
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