Outage in Palo Alto Networks
Log forwarding and streaming degradation for Device Security Cloud Service
Resolved MinorIncident Report
Summary AI Generated
Palo Alto Networks' Security Logging Service (SLS) experienced log forwarding and real-time streaming degradation in US regions for approximately 44 hours, caused by Google Cloud Platform resource capacity limitations. The IOT Security App was affected, with log ingestion and visibility delayed, though core device security enforcement and protection policies remained fully functional throughout. Engineers worked with GCP support to resolve the capacity issue, and the incident was fully resolved on August 21, 2026.
Incident Overview
The Device Security Cloud Service is currently experiencing downstream impact due to degradation of the SLS (Security Logging Service) log forwarding and streaming service. Core device security enforcement remains fully functional, but log ingestion and visibility are delayed. This issue is isolated strictly to US regions.
Current Status & Impact
Impacted Services: Log forwarding and real-time log streaming, as well as downstream Device Security Cloud Service. Core security enforcement and device protection policies remain fully functional and unaffected.
Affected Scope: US Regions only.
Root Cause: Upstream Google Cloud Platform (GCP) resource capacity limitations.
Next Steps & Mitigations
Engineers from SLS team are actively working with GCP support to resolve infrastructure capacity issue.
Further updates will be provided as capacity is expanded.
Components affected
Palo Alto Networks IOT Security App (US)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/21/2026 06:35PM
This incident has been resolved.
MONITORING
5 days ago - at 08/20/2026 12:54AM
We are continuing to monitor for any further issues.
MONITORING
5 days ago - at 08/20/2026 12:54AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 days ago - at 08/19/2026 11:10PM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 08/19/2026 10:59PM
Incident Overview
The Device Security Cloud Service is currently experiencing downstream impact due to degradation of the SLS (Security Logging Service) log forwarding and streaming service. Core device security enforcement remains fully functional, but log ingestion and visibility are delayed. This issue is isolated strictly to US regions.
Current Status & Impact
Impacted Services: Log forwarding and real-time log streaming, as well as downstream Device Security Cloud Service. Core security enforcement and device protection policies remain fully functional and unaffected.
Affected Scope: US Regions only.
Root Cause: Upstream Google Cloud Platform (GCP) resource capacity limitations.
Next Steps & Mitigations
Engineers from SLS team are actively working with GCP support to resolve infrastructure capacity issue.
Further updates will be provided as capacity is expanded.
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