Outage in Palo Alto Networks

File Manager: Increased Latency in US West Region

Resolved Minor

August 20, 2026 - Started 4 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Palo Alto Networks' File Manager experienced increased latency in the US West region for approximately 1.4 hours due to an underlying GCP outage. Overall regional health remained within acceptable bounds throughout the incident. The issue resolved once GCP recovered its affected products.

We are observing some increased latency in the US West region due to the ongoing GCP outage (link below). Overall health of the region is within acceptable bounds. GCP Outage link: https://status.cloud.google.com/regional/americas#status-table

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 08/20/2026 07:36PM

This incident has been resolved.

MONITORING 4 days ago - at 08/20/2026 06:33PM

GCP is seeing recovery for affected products. We will continue monitoring the situation.

IDENTIFIED 4 days ago - at 08/20/2026 06:16PM

We are observing some increased latency in the US West region due to the ongoing GCP outage (link below). Overall health of the region is within acceptable bounds.

GCP Outage link: https://status.cloud.google.com/regional/americas#status-table

Latest Palo Alto Networks outages

WildFire Issue - about 11 hours ago

Cortex XDR/XSIAM/CLOUD - Sporadic third-party log collection performance in the US region - 3 days ago

Log forwarding and streaming degradation for Device Security Cloud Service - 5 days ago

Service Degradation: Cloud NGFW Management Console. - 6 days ago

Cortex XDR/XSIAM/XSOAR8/CLOUD - Degraded performance in the CA region - 7 days ago

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