Outage in Palo Alto Networks
Cortex XDR/XSIAM/CLOUD - Sporadic third-party log collection performance in the US region
Resolved MinorIncident Report
Summary AI Generated
A sporadic third-party log collection performance issue affected a small subset of Cortex XDR/XSIAM/Cloud tenants in the US region, disrupting log ingestion from third-party vendors via native collectors. Marketplace integrations remained unaffected throughout the incident. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved after approximately 77 hours.
We are experiencing sporadic third-party log collection performance on a small subset of tenants in the US region, affecting log collection from third-party vendors through our native third-party collectors. Marketplace integrations are not affected
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 08/25/2026 01:01AM
This incident has been resolved.
MONITORING
29 days ago - at 08/22/2026 06:41PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
29 days ago - at 08/22/2026 06:10AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
30 days ago - at 08/21/2026 08:24PM
We are experiencing sporadic third-party log collection performance on a small subset of tenants in the US region, affecting log collection from third-party vendors through our native third-party collectors. Marketplace integrations are not affected
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