Outage in Palo Alto Networks
Cloud NGFW for AWS: Management Portal access errors
Resolved MinorIncident Report
Summary AI Generated
For approximately 27 minutes, a misconfigured routine deployment broke the content delivery layer's connection to its origin, causing "Access Denied" errors for users accessing the Cloud NGFW for AWS management portal. Firewall traffic processing remained unaffected throughout the incident. The access configuration was corrected and full portal access was restored.
We are investigating reports of "Access Denied" errors when accessing the Cloud NGFW for AWS management portal. Multiple customers are affected. Firewall traffic processing is not impacted - this issue is limited to portal access. We will provide an update within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 10/09/2026 08:55PM
Message:
This incident has been resolved. Access to the Cloud NGFW for AWS management portal is fully restored.
Beginning at approximately 18:05 UTC, a configuration change applied during a routine internal deployment caused the portal's content delivery layer to lose access to its origin, resulting in "Access Denied" errors for users loading the portal. We corrected the access configuration and confirmed the portal is serving normally.
INVESTIGATING
about 10 hours ago - at 10/09/2026 08:33PM
We are investigating reports of "Access Denied" errors when accessing the Cloud NGFW for AWS management portal. Multiple customers are affected. Firewall traffic processing is not impacted - this issue is limited to portal access. We will provide an update within 30 minutes.
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