Outage in Pantheon

Degraded AGCDN Performance

Resolved Minor
March 21, 2023 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an issue affecting a small number of sites using AGCDN and WAF. This is causing issues logging into the CMS admin for those sites only, sites not using this configuration are not affected.
Components affected
Pantheon Global CDN Pantheon Customer Sites
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/21/2023 05:34PM

The recent incident has been resolved and the errors you may have experienced should no longer appear.

A change in rules for a limited set of WAF users resulted in mistaken 403 errors, especially during CMS login and content editing. If you still encounter unexpected 403 errors, please try clearing the cache and testing in an incognito window to confirm it is not a local caching issue.

However, if you're still having any trouble accessing your site, our support team is available to help. Please don't hesitate to contact us for further assistance.

MONITORING almost 2 years ago - at 03/21/2023 04:45PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 03/21/2023 04:09PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 03/21/2023 03:38PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 03/21/2023 03:08PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 03/21/2023 02:18PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 03/21/2023 01:37PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 03/21/2023 01:05PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 03/21/2023 12:54PM

We are currently investigating an issue affecting a small number of sites using AGCDN and WAF. This is causing issues logging into the CMS admin for those sites only, sites not using this configuration are not affected.

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