Outage in Pantheon

Support chat is currently unavailable

Resolved Minor
October 12, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing an outage with our support chat system and we are currently investigating the issue. For urgent issues, please contact support via helpdesk@pantheon.io or open a ticket through the dashboard.
Components affected
Pantheon Support Chat

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/12/2023 03:58PM

Support chat is now operational.

MONITORING about 2 years ago - at 10/12/2023 03:32PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 10/12/2023 03:19PM

We are continuing to investigate this issue.

For urgent issues, please contact support via helpdesk@pantheon.io

INVESTIGATING about 2 years ago - at 10/12/2023 02:31PM

We are experiencing an outage with our support chat system and we are currently investigating the issue.

For urgent issues, please contact support via helpdesk@pantheon.io or open a ticket through the dashboard.

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