Outage in Pantheon

Support chat is currently unavailable

Resolved Minor
February 28, 2024 - Started over 1 year ago - Lasted 28 minutes
Official incident page

Incident Report

We are experiencing an outage with our support chat system and we are currently investigating the issue. For urgent issues, please contact support via helpdesk@pantheon.io or open a ticket through the dashboard.
Components affected
Pantheon Support Chat

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/28/2024 10:41PM

Support chat is now operational.

MONITORING over 1 year ago - at 02/28/2024 10:32PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 02/28/2024 10:20PM

We are continuing to investigate this issue. Chat response times may be delayed.

For urgent issues, please contact support via helpdesk@pantheon.io or open a ticket through the dashboard.

INVESTIGATING over 1 year ago - at 02/28/2024 10:18PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 02/28/2024 10:16PM

We are experiencing an outage with our support chat system and we are currently investigating the issue.

For urgent issues, please contact support via helpdesk@pantheon.io or open a ticket through the dashboard.

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