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Outage in Pantheon

Degraded Dashboard Performance

Resolved Major
May 20, 2024 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We have detected elevated error rates for the Dashboard. These may manifest as inability to load the dashboard, failed logins, or failures with workflows. This issue does not affect any customer sites or uptime. For urgent issues, please contact support via helpdesk@pantheon.io
Components affected
Pantheon Dashboard Pantheon Spinup Operations Pantheon Workflow Operations Pantheon Support Chat Pantheon Terminus Operations

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 05/20/2024 08:40PM

This incident has been resolved. Pantheon engineers identified an issue with a recent change on the dashboard and successfully rolled out a fix and tested to ensure this will not reoccur. Thank you for your patience as we worked to resolve this.

MONITORING almost 2 years ago - at 05/20/2024 07:49PM

A fix has been implemented and we are monitoring all related services.

INVESTIGATING almost 2 years ago - at 05/20/2024 07:42PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 05/20/2024 07:41PM

We have detected elevated error rates for the Dashboard. These may manifest as inability to load the dashboard, failed logins, or failures with workflows.

This issue does not affect any customer sites or uptime.

For urgent issues, please contact support via helpdesk@pantheon.io

Latest Pantheon outages

Workspace Creation Failure - 11 days ago
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Security Advisory: Unauthorized Access via Credential Stuffing - 20 days ago
Degraded Redis Endpoint Response - 20 days ago
Intermittent access issues affecting Pantheon Dashboard - about 1 month ago

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