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Outage in Pantheon

Support chat is currently unavailable

Resolved Major
October 21, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing an outage with our support chat system and we are currently investigating the issue. For urgent issues, please contact support via helpdesk@pantheon.io or open a ticket through the dashboard.
Components affected
Pantheon Support Chat

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/21/2024 11:03AM

Support chat is now operational.

MONITORING over 1 year ago - at 10/21/2024 10:43AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 10/21/2024 10:19AM

We are experiencing an outage with our support chat system and we are currently investigating the issue.

For urgent issues, please contact support via helpdesk@pantheon.io or open a ticket through the dashboard.

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