Outage in Pantheon

Infrastructure Issue Affecting Customer Sites

Resolved Minor
May 28, 2025 - Started 3 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We're currently addressing an infrastructure issue impacting SFTP and Git operations.
Components affected
Pantheon Terminus Operations
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/28/2025 02:00PM

The issue affecting SFTP and Git operations has been fully resolved. All systems are now operating normally, and our monitoring confirms stability.

Thank you for your patience while we worked to address this.

MONITORING 2 days ago - at 05/28/2025 01:00PM

A fix has been implemented for the issue affecting SFTP and Git operations. We are currently monitoring system performance to ensure stability and full recovery.

We'll continue to keep a close eye on the situation and will provide a final update once we've confirmed the issue is fully resolved. Thank you for your patience throughout this process.

IDENTIFIED 3 days ago - at 05/28/2025 12:29PM

We've identified the root cause of the issue affecting SFTP and Git operations. Our team is now working on implementing a fix to restore normal functionality.

INVESTIGATING 3 days ago - at 05/28/2025 11:58AM

We are still investigating the issue affecting SFTP and Git operations. Our engineers are actively analyzing potential root causes and continue to work toward a resolution.

Thank you for bearing with us.

INVESTIGATING 3 days ago - at 05/28/2025 10:51AM

Our team continues to investigate the issue affecting SFTP and Git operations. We're making progress in narrowing down the cause and are working to implement a solution.

We'll provide the next update within 45 minutes or as soon as new information is available. Thank you for your ongoing patience.

INVESTIGATING 3 days ago - at 05/28/2025 10:13AM

We are still actively investigating the issue impacting SFTP and Git operations. Our engineering team is reviewing system components and logs to isolate the root cause.

We appreciate your continued patience and will share another update within the next 30 minutes or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 05/28/2025 09:37AM

Our team is continuing to investigate the infrastructure issue affecting SFTP and Git operations. We are actively working to identify the root cause and will provide another update within the next 30 minutes.

Thank you for your patience as we work to resolve this.

INVESTIGATING 3 days ago - at 05/28/2025 08:58AM

We're currently addressing an infrastructure issue impacting SFTP and Git operations.

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