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Outage in Pantheon

Dashboard Loading Issues

Resolved Minor
May 27, 2026 - Started 8 days ago - Lasted about 12 hours
Official incident page

Incident Report

Summary AI Generated

Pantheon's Dashboard experienced reduced performance and loading issues for 11.5 hours, impacting user workflows while live sites remained unaffected. The engineering team identified the root cause and implemented a fix. The incident was fully resolved after a monitoring period to ensure stability.

We are currently observing reduced performance affecting Dashboard loading, though live sites remain unaffected. Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We understand this may impact your workflow and appreciate your patience while we work toward a resolution. If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is inaccessible, please contact us directly at helpdesk@pantheon.io.
Components affected
Pantheon Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 05/28/2026 05:40AM

This incident has been resolved.

MONITORING 8 days ago - at 05/27/2026 08:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 days ago - at 05/27/2026 07:17PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 days ago - at 05/27/2026 06:13PM

We are currently observing reduced performance affecting Dashboard loading, though live sites remain unaffected. Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We understand this may impact your workflow and appreciate your patience while we work toward a resolution.

If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is inaccessible, please contact us directly at helpdesk@pantheon.io.

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