Support Ticketing Degraded

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The team is continuing to work on resolving the issue.

We appreciate your patience and will provide further updates as progress is made.
If you need immediate assistance, our Support chat is available via your dashboard, or you can also email helpdesk@pantheon.io.

The team has identified the root cause of this issue and is actively working on a fix.
If you continue to experience issues creating tickets, please email helpdesk@pantheon.io or use the support chat in your dashboard.

We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.

We are currently investigating reports of customers being unable to submit support tickets.

As a workaround, please email helpdesk@pantheon.io or use the support chat in the dashboard.
We will update as soon as we have more information, and thank you for your patience.