Check if Pantheon Support Tickets is down, recent outages, user-reported issues, and outages map.
Pantheon Support Tickets is working normally
Last checked from Pantheon's status page
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 3 incidents for Pantheon Support Tickets since started monitoring Pantheon status in August 2020. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
about 2 months ago · lasted about 2 hours
We are currently investigating reports of customers being unable to submit support tickets. As a workaround, please email helpdesk@pantheon.io or use the support chat in the dashboard. We will update as soon as we have more information, and tha...
about 1 year ago · lasted 3 days
We have detected elevated reports for the Dashboard related to SFTP development mode. These may manifest as the dashboard not reflecting changes when updating code via SFTP. While we are investigating the issue, we recommend using Terminus env:com...
over 2 years ago · lasted about 1 hour
We are currently investigating issues with our ticketing system. If you have urgent issues, please open a support chat.
We've tracked and collected 3 incidents for Pantheon Support Tickets since started monitoring Pantheon status
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Services commonly monitored together with Pantheon
Pantheon Support Tickets isn't down. You can check Pantheon Support Tickets status and incident details on the top of the page. IsDown continuously monitors Pantheon Support Tickets official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Pantheon Support Tickets is currently operational. You can check Pantheon Support Tickets status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Pantheon Support Tickets being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Pantheon Support Tickets official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Pantheon Support Tickets last outage was on June 24, 2025 with the title "Support Ticketing Degraded"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Pantheon with maximum flexibility
IsDown monitors Support Tickets for major outages. A major outage is when Support Tickets experiences a critical issue that severely affects one or more services/regions. When Pantheon marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Pantheon status page for minor outages. A minor outage is when Support Tickets experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Pantheon status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Pantheon publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Pantheon and all their 9 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Pantheon and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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