Outage in Pantheon
Infrastructure Issue Affecting SFTP Mode
Resolved MinorIncident Report
We have detected elevated reports for the Dashboard related to SFTP development mode. These may manifest as the dashboard not reflecting changes when updating code via SFTP. While we are investigating the issue, we recommend using Terminus env:commit as a workaround: https://docs.pantheon.io/terminus/commands/env-commit
If using Terminus is not possible, you may use Git mode to commit the code, otherwise please reach out to support.
Components affected
Pantheon Terminus Operations Pantheon Site Certificate Provisioning Pantheon Dashboard Pantheon Global CDN Pantheon Spinup Operations Pantheon Workflow Operations Pantheon Support Tickets Pantheon Support Chat Pantheon Customer SitesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 07/16/2024 12:13PM
This incident has been resolved.
MONITORING
about 2 years ago - at 07/16/2024 05:51AM
A fix has been implemented and we are continuing to monitor the result for another 6 hours.
INVESTIGATING
about 2 years ago - at 07/15/2024 10:52PM
Our Engineering team is actively working on identifying the cause of this issue. If you encounter any SFTP-related problems with your sites, please contact Support for assistance. We will provide updates in around 6 hours or as soon as we have more information available.
INVESTIGATING
about 2 years ago - at 07/15/2024 01:34PM
We are actively investigating the issue and will provide an update within the next 6 hours, or sooner if more information becomes available. For immediate assistance, please reach out to our support team via chat. We appreciate your patience and understanding.
INVESTIGATING
about 2 years ago - at 07/15/2024 07:33AM
We are currently investigating the issue and will provide an update within the next 6 hours or sooner as soon as more information becomes available. For urgent assistance, please reach out to support via chat.
INVESTIGATING
about 2 years ago - at 07/15/2024 01:44AM
Our team is actively investigating the issue. We will update you within the next 6 hours or as soon as we have more information. For urgent matters, please contact support via chat.
INVESTIGATING
about 2 years ago - at 07/14/2024 07:53PM
Our dedicated team of Engineers are continuing to investigate this issue.
We'll provide an update within the next 6 hours, or as soon as we have more details.
For urgent issues, please contact support by opening a support chat.
INVESTIGATING
about 2 years ago - at 07/14/2024 01:32PM
Our team of dedicated engineers is diligently investigating the issue. We aim to provide an update within the next 6 hours.
Should you require immediate assistance, please initiate a support chat with our team.
INVESTIGATING
about 2 years ago - at 07/14/2024 07:34AM
Our team of dedicated engineers is actively investigating this issue. We will provide an update within the next 6 hours. For immediate assistance, please open a support chat with our support team.
INVESTIGATING
about 2 years ago - at 07/14/2024 01:32AM
Our dedicated team of Engineers are continuing to investigate this issue.
We'll provide an update within the next 6 hours, or as soon as we have more details.
For urgent issues, please contact support by opening a support chat.
INVESTIGATING
about 2 years ago - at 07/13/2024 07:30PM
We have detected elevated reports for the Dashboard related to SFTP development mode. These may manifest as the dashboard not reflecting changes when updating code via SFTP. While we are investigating the issue, we recommend using Terminus env:commit as a workaround: https://docs.pantheon.io/terminus/commands/env-commit
If using Terminus is not possible, you may use Git mode to commit the code, otherwise please reach out to support.
Latest Pantheon outages
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The Status Page Aggregator with Early Outage Detection
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