Infrastructure Issue Affecting SFTP Mode

This incident has been resolved.

A fix has been implemented and we are continuing to monitor the result for another 6 hours.

Our Engineering team is actively working on identifying the cause of this issue. If you encounter any SFTP-related problems with your sites, please contact Support for assistance. We will provide updates in around 6 hours or as soon as we have more information available.

We are actively investigating the issue and will provide an update within the next 6 hours, or sooner if more information becomes available. For immediate assistance, please reach out to our support team via chat. We appreciate your patience and understanding.

We are currently investigating the issue and will provide an update within the next 6 hours or sooner as soon as more information becomes available. For urgent assistance, please reach out to support via chat.

Our team is actively investigating the issue. We will update you within the next 6 hours or as soon as we have more information. For urgent matters, please contact support via chat.

Our dedicated team of Engineers are continuing to investigate this issue.

We'll provide an update within the next 6 hours, or as soon as we have more details.

For urgent issues, please contact support by opening a support chat.

Our team of dedicated engineers is diligently investigating the issue. We aim to provide an update within the next 6 hours.

Should you require immediate assistance, please initiate a support chat with our team.

Our team of dedicated engineers is actively investigating this issue. We will provide an update within the next 6 hours. For immediate assistance, please open a support chat with our support team.

Our dedicated team of Engineers are continuing to investigate this issue.

We'll provide an update within the next 6 hours, or as soon as we have more details.

For urgent issues, please contact support by opening a support chat.

We have detected elevated reports for the Dashboard related to SFTP development mode. These may manifest as the dashboard not reflecting changes when updating code via SFTP. While we are investigating the issue, we recommend using Terminus env:commit as a workaround: https://docs.pantheon.io/terminus/commands/env-commit

If using Terminus is not possible, you may use Git mode to commit the code, otherwise please reach out to support.