Outage in Pantheon

Dashboard Performance Issues

Resolved Minor
September 02, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating reports of slower-than-normal Dashboard performance. At this time, we want to clarify that no site downtime has been reported in relation to this incident. Our engineering team is actively working to identify the root cause and implement a resolution. If you require immediate assistance, please contact us via email: helpdesk@pantheon.io We will provide the next update as soon as more information becomes available. Thank you for your patience and understanding.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/03/2025 01:38AM

This incident has been resolved. Dashboard and Terminus Operations are back to normal.

MONITORING about 2 months ago - at 09/02/2025 10:23PM

The issue has been mitigated, and performance has returned to normal. We are monitoring to ensure stability.

As a precaution, our team has implemented additional monitoring systems and is closely observing the behavior.
We will provide another update in approximately 4 hours or sooner if new information becomes available.

INVESTIGATING about 2 months ago - at 09/02/2025 08:54PM

We are continuing to investigate this issue and have identified that Terminus commands are also affected in addition to slower-than-normal Dashboard performance.

Our engineering team is actively working to determine the root cause and implement a resolution.

We will share further updates as soon as more information is available.

INVESTIGATING about 2 months ago - at 09/02/2025 08:17PM

We are currently investigating reports of slower-than-normal Dashboard performance. At this time, we want to clarify that no site downtime has been reported in relation to this incident.

Our engineering team is actively working to identify the root cause and implement a resolution.
If you require immediate assistance, please contact us via email: helpdesk@pantheon.io

We will provide the next update as soon as more information becomes available.
Thank you for your patience and understanding.

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