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Outage in Pantheon

Filesystem Access Issues

Minor
March 11, 2026 - Started 1 day ago
Official incident page

Incident Report

We are currently investigating reports of filesystem permission errors affecting select sites. Our Engineering team is performing a deep-dive analysis to identify the root cause and develop a permanent, automated fix. Current Workaround: While we work on a long-term resolution, our Support team can perform a manual remediation to restore site functionality immediately. If your site is experiencing permission-related errors, please reach out via Support Chat or submit a Ticket. Our team is standing by to apply the necessary manual adjustments to your environment. We are committed to resolving this underlying issue and will provide the next update as soon as more information or a timeline for the permanent fix becomes available. Thank you for your continued patience.
Components affected
Pantheon Customer Sites

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Latest Updates ( sorted recent to last )
INVESTIGATING about 1 hour ago - at 03/12/2026 06:44PM

Our Engineering team is continuing its deep dive into the reported cases to identify a permanent resolution.
The investigation remains active and is our top priority.

We'll be updating the status within 6 hours from now, or sooner if new information becomes available.
We appreciate your continued patience on this.

INVESTIGATING about 9 hours ago - at 03/12/2026 10:53AM

Our team is continuing to investigate the root cause of the filesystem access issues. We'll post another update in 3–6 hours, or sooner if significant progress is made. We sincerely appreciate your continued patience and understanding.

INVESTIGATING about 16 hours ago - at 03/12/2026 04:07AM

We are continuing to investigate the root cause of the Filesystem Access Issues.

Thank you for your patience and understanding.

INVESTIGATING about 21 hours ago - at 03/11/2026 11:02PM

We are continuing to investigate the root cause of the Filesystem Access Issues.

Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.

INVESTIGATING 1 day ago - at 03/11/2026 07:32PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 03/11/2026 03:49PM

We are currently investigating reports of filesystem permission errors affecting select sites.
Our Engineering team is performing a deep-dive analysis to identify the root cause and develop a permanent, automated fix.

Current Workaround:
While we work on a long-term resolution, our Support team can perform a manual remediation to restore site functionality immediately.

If your site is experiencing permission-related errors, please reach out via Support Chat or submit a Ticket.
Our team is standing by to apply the necessary manual adjustments to your environment.

We are committed to resolving this underlying issue and will provide the next update as soon as more information or a timeline for the permanent fix becomes available.
Thank you for your continued patience.

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