Outage in Pantheon

Degraded Redis Endpoint Response

Minor

April 15, 2026 - Started about 4 hours ago
Official incident page

Incident Report

We are currently investigating an issue where some sites are experiencing disruptions in Redis connections. We'll provide further updates as soon as further information becomes available.

Components affected

Pantheon Customer Sites

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Latest Updates ( sorted recent to last )

INVESTIGATING 19 minutes ago - at 04/15/2026 02:23PM

We are continuing to actively investigate this issue. We have identified that the affected sites are limited to the Europe region.

We appreciate your patience and will share more information as soon as it's available.

INVESTIGATING about 2 hours ago - at 04/15/2026 12:56PM

We are continuing to investigate the issue.

Please reach out to Support via chat or ticket if you are seeing any Redis connection errors in your Live environment.

INVESTIGATING about 3 hours ago - at 04/15/2026 11:44AM

We are actively investigating the issue and will continue to provide updates as more information becomes available.

INVESTIGATING about 4 hours ago - at 04/15/2026 10:40AM

We are currently investigating an issue where some sites are experiencing disruptions in Redis connections.

We'll provide further updates as soon as further information becomes available.

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