Outage in PaperCut

Print release jobs disappearing from the queue. User is forced back to the home screen.

Resolved Major
November 27, 2024 - Started 24 days ago - Lasted 38 minutes
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
PaperCut Pocket & PaperCut Hive
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 11/27/2024 05:08PM

Identified the issue and fixed in EU/US region. Error rates have fallen off.

INVESTIGATING 24 days ago - at 11/27/2024 04:33PM

We are currently investigating this issue.

Latest PaperCut outages

Easy Print & Scan and Scanning Functionality Failure in AU Production Environment - about 2 months ago
PaperCut Pocket/Hive Print Delivery Profiles cannot be deleted - about 2 months ago
PaperCut Pocket and PaperCut Hive - Job log not updating for organizations hosted in the AU data center - 3 months ago
PaperCut Hive and PaperCut Pocket platform outage - 3 months ago
PaperCut Hive Scan to Email Issues - 3 months ago

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