Outage in PaperCut

Print release jobs disappearing from the queue. User is forced back to the home screen.

Resolved Major
November 27, 2024 - Started 3 months ago - Lasted 38 minutes
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
PaperCut Pocket & PaperCut Hive
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/27/2024 05:08PM

Identified the issue and fixed in EU/US region. Error rates have fallen off.

INVESTIGATING 3 months ago - at 11/27/2024 04:33PM

We are currently investigating this issue.

Latest PaperCut outages

Fujifilm devices - Quick Scan actions degraded performance - 30 days ago
Logins to hive.papercut.com fail with error "Your account does not have access to this organization." with a non-US data center Hive account. - about 1 month ago
Easy Print & Scan and Scanning Functionality Failure in AU Production Environment - 4 months ago
PaperCut Pocket/Hive Print Delivery Profiles cannot be deleted - 4 months ago
PaperCut Pocket and PaperCut Hive - Job log not updating for organizations hosted in the AU data center - 5 months ago

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