Outage in PaperCut

Fujifilm devices - Quick Scan actions degraded performance

Resolved Minor
January 24, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue with the Fujifilm embedded device backend. Any scan actions that have prompts for more information will be unable to start. This includes editable fields such as recipient, email subject etc. We are in the process of releasing a fix in the coming hours. Devices will update automatically, no action required.
Components affected
PaperCut Pocket & PaperCut Hive

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/24/2025 03:04AM

The backend change has been deployed to all data centers.

IDENTIFIED 9 months ago - at 01/24/2025 01:23AM

We have identified an issue with the Fujifilm embedded device backend. Any scan actions that have prompts for more information will be unable to start. This includes editable fields such as recipient, email subject etc.

We are in the process of releasing a fix in the coming hours. Devices will update automatically, no action required.

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