Outage in PaperCut
Intermittent PaperCut Hive & Pocket print release failures
Resolved MajorIncident Report
Reports of intermittent jobs that fail to release with an error of "jobrouter.assignprocessor.noEdgenodeCanPrintTheJob".
Our team is investigating and we will provide further updates.
Components affected
PaperCut Pocket & PaperCut HiveTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/01/2025 07:36PM
The fix implemented earlier today has proven to mitigate the issue based on the metrics of further monitoring. Print release is now functioning as expected.
MONITORING
4 months ago - at 12/01/2025 05:04PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 months ago - at 12/01/2025 04:05PM
We are continuing to investigate this issue.
INVESTIGATING
4 months ago - at 12/01/2025 03:07PM
Reports of intermittent jobs that fail to release with an error of "jobrouter.assignprocessor.noEdgenodeCanPrintTheJob".
Our team is investigating and we will provide further updates.
Latest PaperCut outages
PaperCut Hive - Some users are intermittently unable to release print jobs or experience intermittent loading in the Hive admin portal - about 4 hours ago
PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive - 11 days ago
PaperCut Hive - We are currently investigating an issue affecting PaperCut Hive's UI and print release. - 24 days ago
PaperCut Hive & Pocket - Some customers may experience print job release failures in the US hosting region - about 1 month ago
PaperCut Hive - users unable to log into devices - about 1 month ago
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