Outage in PaperCut
Intermittent PaperCut Hive & Pocket print release failures
Resolved MajorIncident Report
Reports of intermittent jobs that fail to release with an error of "jobrouter.assignprocessor.noEdgenodeCanPrintTheJob".
Our team is investigating and we will provide further updates.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 12/01/2025 07:36PM
The fix implemented earlier today has proven to mitigate the issue based on the metrics of further monitoring. Print release is now functioning as expected.
MONITORING
9 days ago - at 12/01/2025 05:04PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
9 days ago - at 12/01/2025 04:05PM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 12/01/2025 03:07PM
Reports of intermittent jobs that fail to release with an error of "jobrouter.assignprocessor.noEdgenodeCanPrintTheJob".
Our team is investigating and we will provide further updates.
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