Outage in PaperCut

Intermittent PaperCut Hive & Pocket print release failures

Resolved Major
December 01, 2025 - Started 9 days ago - Lasted about 5 hours
Official incident page

Incident Report

Reports of intermittent jobs that fail to release with an error of "jobrouter.assignprocessor.noEdgenodeCanPrintTheJob". Our team is investigating and we will provide further updates.
Components affected
PaperCut Pocket & PaperCut Hive

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 12/01/2025 07:36PM

The fix implemented earlier today has proven to mitigate the issue based on the metrics of further monitoring. Print release is now functioning as expected.

MONITORING 9 days ago - at 12/01/2025 05:04PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 9 days ago - at 12/01/2025 04:05PM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 12/01/2025 03:07PM

Reports of intermittent jobs that fail to release with an error of "jobrouter.assignprocessor.noEdgenodeCanPrintTheJob".

Our team is investigating and we will provide further updates.

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