Outage in PaperCut

PaperCut Pocket/Hive - intermittent issues affecting sign-in to the User Portal

Resolved Minor

September 01, 2026 - Started 22 days ago - Lasted about 6 hours
Official incident page

Incident Report

PaperCut Pocket/Hive - intermittent issues affecting sign-in to the User Portal. We are investigating an intermittent issue affecting sign-in to the PaperCut Pocket/Hive User Portal for some users. Access to the Pocket/Hive Admin Portal and printing seems to be unaffected.

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Latest Updates ( sorted recent to last )

RESOLVED 22 days ago - at 09/02/2026 09:26AM

This issue has been resolved, and sign-in to the PaperCut Pocket/Hive User Portal is operating normally.

We appreciate your patience while we worked to restore service. We will continue to monitor the service and complete a review of the incident. If you experience other problems please report this via https://www.papercut.com/support/

INVESTIGATING 22 days ago - at 09/02/2026 09:25AM

PaperCut Pocket/Hive - intermittent issues affecting sign-in to the User Portal.

We are investigating an intermittent issue affecting sign-in to the PaperCut Pocket/Hive User Portal for some users.

Access to the Pocket/Hive Admin Portal and printing seems to be unaffected.

Latest PaperCut outages

PaperCut Hive/Pocket - some users may experience delays with data showing in reporting, job logs and activity logs - 20 days ago

PaperCut Hive - some devices may show server or connection errors. - 22 days ago

PaperCut Document Processing Cloud services - some users may experience delayed scan jobs using PaperCut MF or PaperCut Hive - 29 days ago

PaperCut Partner Portal and GES (licensing service) - some users unable to access the Partner Portal, or apply licenses in PaperCut NG/MF - about 1 month ago

PaperCut Pocket/Hive - some users intermittently unable to release print jobs. - 4 months ago

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