Outage in PaperCut
PaperCut Partner Portal and GES (licensing service) - some users unable to access the Partner Portal, or apply licenses in PaperCut NG/MF
Resolved MajorIncident Report
Summary AI Generated
PaperCut's Partner Portal experienced a major outage lasting approximately 7 hours, during which some users globally were unable to log in due to authentication errors. The incident also impacted license activation in PaperCut NG/MF, with admins encountering errors related to the PaperCut Gateway Service or invalid CRN messages. The incident was fully resolved on August 25, 2026.
PaperCut Partner Portal - some users receiving Authentication Error during login
We're currently investigating reports of some users receiving an Authentication Error during login. This impact is being observed in all regions.
We will provide updates here as they become available.
Components affected
PaperCut Partner Portal (portal.papercut.com)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 08/25/2026 12:51AM
This incident has now been resolved.
We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.
INVESTIGATING
about 9 hours ago - at 08/24/2026 11:57PM
We are continuing to investigate this issue.
INVESTIGATING
about 10 hours ago - at 08/24/2026 11:20PM
We are continuing to investigate this issue.
INVESTIGATING
about 11 hours ago - at 08/24/2026 10:11PM
This issue is also impacting some users' ability to activate a new license in PaperCut NG/MF (under About > Registration).
Error shown in the admin interface may be "Unable to contact PaperCut Gateway Service to register license file. Ensure your server is online and try again." or "The supplied CRN is invalid".
We are continuing to investigate these issues.
INVESTIGATING
about 15 hours ago - at 08/24/2026 05:46PM
PaperCut Partner Portal - some users receiving Authentication Error during login
We're currently investigating reports of some users receiving an Authentication Error during login. This impact is being observed in all regions.
We will provide updates here as they become available.
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