Outage in PaperCut
PaperCut Hive/Pocket - some users intermittently unable to update settings or log into some devices
Resolved MinorIncident Report
Summary AI Generated
A cloud provider incident in the UK hosting region caused some PaperCut Hive/Pocket users to intermittently experience issues updating settings and logging into devices over approximately 12 hours. Services were restored and confirmed stable before the incident was formally resolved.
PaperCut Hive/Pocket - We're currently investigating reports of some users intermittently unable to update settings or log into some devices due to an underlying cloud provider incident in the UK hosting region.
We are not currently aware of impact to other regions.
We will provide updates here as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 10/20/2026 10:29PM
This incident has now been resolved.
We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.
If you experience other problems please report this via https://www.papercut.com/support/
MONITORING
17 days ago - at 10/20/2026 10:54AM
Services are back up and running, and the ability to update settings and log into devices is now restored.
We are continuing to monitor this. If you're still experiencing problems please report this via https://www.papercut.com/support/
INVESTIGATING
17 days ago - at 10/20/2026 10:18AM
PaperCut Hive/Pocket - We're currently investigating reports of some users intermittently unable to update settings or log into some devices due to an underlying cloud provider incident in the UK hosting region.
We are not currently aware of impact to other regions.
We will provide updates here as they become available.
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