Outage in PaperCut

PaperCut Document Processing Cloud services - some users may experience delayed scan jobs using PaperCut MF or PaperCut Hive

Resolved Minor

August 25, 2026 - Started 9 days ago - Lasted 5 minutes
Official incident page

Incident Report

Summary AI Generated

PaperCut's Cloud Document Processing service experienced a brief disruption on 25th August 2026 between 03:40–05:10 am, causing delayed scan jobs for users of PaperCut MF, Pocket, and Hive. Only scan actions using cloud document processing were affected; printing, copying, and non-cloud scan actions remained fully operational. The incident was resolved within approximately 5 minutes of detection, with ongoing monitoring in place.

PaperCut Document Processing Cloud services - some users may experience delayed scan jobs using PaperCut MF or PaperCut Hive. Printing, copying and other services are not impacted at this time. Any scan actions which do not include cloud document processing are also not impacted.

Components affected

PaperCut Cloud Document Processing for MF PaperCut Pocket & PaperCut Hive

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 08/26/2026 03:41AM

This incident may have impacted scan actions with cloud document processing enabled, for a small window per hosting region between 03:40 - 05:10 am on 25th August 2026.

We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.

If you experience other problems please report this via https://www.papercut.com/support/

INVESTIGATING 9 days ago - at 08/26/2026 03:40AM

PaperCut Document Processing Cloud services - some users may experience delayed scan jobs using PaperCut MF or PaperCut Hive.

Printing, copying and other services are not impacted at this time. Any scan actions which do not include cloud document processing are also not impacted.

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