Outage in PaperCut
PaperCut Hive - some devices may show server or connection errors.
Resolved MinorIncident Report
Summary AI Generated
PaperCut Hive and Pocket experienced server and connection errors in the US hosting region, preventing users from logging into devices and releasing print jobs. The incident lasted approximately 4 minutes before being resolved. Users still experiencing issues after resolution were advised to fully restart their devices.
PaperCut Hive - some devices may show server or connection errors. For example "Error: Server Error. The server encountered an error and could not complete your request. Please try again in 30 seconds."
We're currently investigating reports of some devices may show server errors or connection errors. This is impacting logging into some devices and releasing print jobs from those devices in the US hosting region.
We are not currently aware of impact to other regions.
We will provide updates here as they become available.
Components affected
PaperCut Pocket & PaperCut HiveTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/02/2026 02:10AM
This incident has now been resolved.
If you are still experiencing issues, please ensure that the device has been completely restarted.
We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.
If you experience other problems please report this via https://www.papercut.com/support/
INVESTIGATING
1 day ago - at 09/02/2026 02:09AM
PaperCut Hive - some devices may show server or connection errors. For example "Error: Server Error. The server encountered an error and could not complete your request. Please try again in 30 seconds."
We're currently investigating reports of some devices may show server errors or connection errors. This is impacting logging into some devices and releasing print jobs from those devices in the US hosting region.
We are not currently aware of impact to other regions.
We will provide updates here as they become available.
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