Outage in PaperCut
PaperCut Hive/Pocket - some users may experience delays with data showing in reporting, job logs and activity logs
Resolved MinorIncident Report
Summary AI Generated
PaperCut Hive and Pocket users in the US hosting region experienced delays in reporting, job logs, and activity logs for approximately 89.5 hours due to an underlying infrastructure issue. Core functionality such as printing and scanning remained unaffected throughout the incident. The infrastructure issue was resolved and the incident closed on September 8, 2026, with all data confirmed intact and reporting expected to normalize as systems caught up.
PaperCut Hive/Pocket - some users may experience delays with data showing in reporting, job logs and activity logs in the US hosting region only.
Printing, scanning, and other functionality are *not* impacted. We are not currently aware of any impact to other regions.
This was caused by an infrastructure issue that has now been resolved. We expect reporting, job and activity data reporting to normalize early next week. No data has been lost and all records should be correct once the data management systems have caught up.
Components affected
PaperCut Pocket & PaperCut HiveTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 09/08/2026 01:15AM
This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.
If you experience other problems please report this via https://www.papercut.com/support/
MONITORING
29 days ago - at 09/07/2026 07:12AM
We are continuing to monitor this. We expect reporting, job and activity data reporting to normalize within the next 48 hours.
MONITORING
about 1 month ago - at 09/04/2026 07:45AM
PaperCut Hive/Pocket - some users may experience delays with data showing in reporting, job logs and activity logs in the US hosting region only.
Printing, scanning, and other functionality are *not* impacted. We are not currently aware of any impact to other regions.
This was caused by an infrastructure issue that has now been resolved. We expect reporting, job and activity data reporting to normalize early next week. No data has been lost and all records should be correct once the data management systems have caught up.
Latest PaperCut outages
PaperCut Pocket/Hive - intermittent issues affecting sign-in to the User Portal - about 1 month ago
PaperCut Hive - some devices may show server or connection errors. - about 1 month ago
PaperCut Document Processing Cloud services - some users may experience delayed scan jobs using PaperCut MF or PaperCut Hive - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
