Outage in PaperCut

PaperCut Hive & Pocket Cloud Node- Degraded Performance

Resolved Major
November 13, 2025 - Started 13 days ago - Lasted about 23 hours
Official incident page

Incident Report

We are currently investigating a degradation in performance of the PaperCut Cloud Node within the UK region. Customers may see an increase in print job failures where they have a reliance on the Cloud Node for print job delivery. This will also affect customers using Cloud Pull Delivery. The Incident Team are actively investigating, and this status will be updated as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 11/14/2025 09:51AM

This incident has been resolved.

MONITORING 13 days ago - at 11/13/2025 01:58PM

A fix has been implemented, and the cloud node has recovered. We are continuing to monitor the results.

MONITORING 13 days ago - at 11/13/2025 12:36PM

A fix has been implemented, and the cloud node has recovered. We are continuing to monitor the results.

IDENTIFIED 13 days ago - at 11/13/2025 12:31PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 13 days ago - at 11/13/2025 11:19AM

We are continuing to investigate this issue.

INVESTIGATING 13 days ago - at 11/13/2025 10:23AM

We are currently investigating a degradation in performance of the PaperCut Cloud Node within the UK region. Customers may see an increase in print job failures where they have a reliance on the Cloud Node for print job delivery. This will also affect customers using Cloud Pull Delivery.

The Incident Team are actively investigating, and this status will be updated as soon as we have more information.

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