Outage in PaperCut
PaperCut Hive & Pocket Cloud Node- Degraded Performance
Resolved MajorIncident Report
We are currently investigating a degradation in performance of the PaperCut Cloud Node within the UK region. Customers may see an increase in print job failures where they have a reliance on the Cloud Node for print job delivery. This will also affect customers using Cloud Pull Delivery.
The Incident Team are actively investigating, and this status will be updated as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 11/14/2025 09:51AM
This incident has been resolved.
MONITORING
6 months ago - at 11/13/2025 01:58PM
A fix has been implemented, and the cloud node has recovered. We are continuing to monitor the results.
MONITORING
6 months ago - at 11/13/2025 12:36PM
A fix has been implemented, and the cloud node has recovered. We are continuing to monitor the results.
IDENTIFIED
6 months ago - at 11/13/2025 12:31PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
6 months ago - at 11/13/2025 11:19AM
We are continuing to investigate this issue.
INVESTIGATING
6 months ago - at 11/13/2025 10:23AM
We are currently investigating a degradation in performance of the PaperCut Cloud Node within the UK region. Customers may see an increase in print job failures where they have a reliance on the Cloud Node for print job delivery. This will also affect customers using Cloud Pull Delivery.
The Incident Team are actively investigating, and this status will be updated as soon as we have more information.
Latest PaperCut outages
PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive - about 1 month ago
PaperCut Hive - We are currently investigating an issue affecting PaperCut Hive's UI and print release. - about 1 month ago
PaperCut Hive & Pocket - Some customers may experience print job release failures in the US hosting region - about 2 months ago
PaperCut Hive - users unable to log into devices - 2 months ago
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