Outage in PaperCut
PaperCut Hive - Some users are intermittently unable to release print jobs or experience intermittent loading in the Hive admin portal
Resolved MinorIncident Report
Summary AI Generated
PaperCut Hive experienced an intermittent issue in the EU hosting region that prevented some users from releasing print jobs and caused slow loading in the Hive admin portal. The incident lasted 2.8 hours and affected print job functionality and administrative portal performance. The issue was resolved with print jobs releasing successfully and normal portal performance restored.
We're currently investigating an intermittent issue affecting PaperCut Hive's print release for the EU hosting region only.
Users may experience intermittent slow loading of pages within the Hive admin portal.
We’re actively working to resolve the issues and will provide updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 04/13/2026 11:52AM
This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully.
Our apologies for any downtime that you experienced as a result of this outage. We will be performing a full retro and incident analysis, as we do with all issues that impact our customers.
If you experience other issues please report this via https://www.papercut.com/support/.
MONITORING
20 days ago - at 04/13/2026 09:51AM
The issue is now resolved and the teams will continue to monitor the cloud services.
INVESTIGATING
20 days ago - at 04/13/2026 09:04AM
We're currently investigating an intermittent issue affecting PaperCut Hive's print release for the EU hosting region only.
Users may experience intermittent slow loading of pages within the Hive admin portal.
We’re actively working to resolve the issues and will provide updates as they become available.
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