Outage in PaperCut

PaperCut Hive - Some users are intermittently unable to release print jobs or experience intermittent loading in the Hive admin portal

Resolved Minor

April 13, 2026 - Started about 4 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

PaperCut Hive experienced an intermittent issue in the EU hosting region that prevented some users from releasing print jobs and caused slow loading in the Hive admin portal. The incident lasted 2.8 hours and affected print job functionality and administrative portal performance. The issue was resolved with print jobs releasing successfully and normal portal performance restored.

We're currently investigating an intermittent issue affecting PaperCut Hive's print release for the EU hosting region only. Users may experience intermittent slow loading of pages within the Hive admin portal. We’re actively working to resolve the issues and will provide updates as they become available.

Trusted by 1000+ teams

Need to monitor PaperCut outages?

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the moment something breaks.

Ready to take control?

Start Free Trial

No credit card required

Set up in 2 minutes

14-day free trial

Latest Updates ( sorted recent to last )

RESOLVED about 1 hour ago - at 04/13/2026 11:52AM

This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully.

Our apologies for any downtime that you experienced as a result of this outage. We will be performing a full retro and incident analysis, as we do with all issues that impact our customers.

If you experience other issues please report this via https://www.papercut.com/support/.

MONITORING about 3 hours ago - at 04/13/2026 09:51AM

The issue is now resolved and the teams will continue to monitor the cloud services.

INVESTIGATING about 4 hours ago - at 04/13/2026 09:04AM

We're currently investigating an intermittent issue affecting PaperCut Hive's print release for the EU hosting region only.

Users may experience intermittent slow loading of pages within the Hive admin portal.

We’re actively working to resolve the issues and will provide updates as they become available.

Latest PaperCut outages

PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive - 11 days ago

PaperCut Hive - We are currently investigating an issue affecting PaperCut Hive's UI and print release. - 24 days ago

PaperCut Hive & Pocket - Some customers may experience print job release failures in the US hosting region - about 1 month ago

PaperCut Hive - users unable to log into devices - about 1 month ago

PaperCut Hive & Pocket Outage - about 2 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook