Outage in PaperCut

PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive

Resolved Major

April 02, 2026 - Started 2 days ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

PaperCut Hive and PaperCut MF users in the UK hosting region experienced intermittent failures when scanning documents to Google Drive, receiving error notifications stating "Something went wrong sending your scan" via email. The issue affected only the Google Drive scanning functionality for approximately 6.2 hours. The development team deployed a fix to production that fully restored the scanning service.

PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive Our development team are currently investigating an intermittent issue affecting PaperCut Hive's and PaperCut MF's scanning functionality for the UK hosting region only. The impacted features are: Integrated Scanning: Users may see errors such as “"Something went wrong sending your scan" via an email notification that the scan was not delivered. This incident affects only scan to Google Drive. We’re actively working to resolve the issues and will provide updates as they become available.

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 04/02/2026 03:29PM

This incident has now been fully resolved. We have confirmed that Scan to Google drive is operational via internal testing and reports from multiple customers.

If you experience other issues please report this via https://www.papercut.com/support/.

MONITORING 2 days ago - at 04/02/2026 01:42PM

We have pushed a fix to production which means functionality should now be fully restored. No action is needed to resume scanning to Google Drive.

We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.

INVESTIGATING 2 days ago - at 04/02/2026 09:37AM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 04/02/2026 09:20AM

PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive

Our development team are currently investigating an intermittent issue affecting PaperCut Hive's and PaperCut MF's scanning functionality for the UK hosting region only.

The impacted features are:

Integrated Scanning: Users may see errors such as “"Something went wrong sending your scan" via an email notification that the scan was not delivered. This incident affects only scan to Google Drive.

We’re actively working to resolve the issues and will provide updates as they become available.

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