Outage in PaperCut
PaperCut Hive & Pocket - Some customers may experience print job release failures in the US hosting region
Major
March 13, 2026 - Started about 4 hours ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue affecting print job release for customers hosted in the US data region.
Symptoms: Users may experience a "502 Error" (Something went wrong and the jobs weren't able to be printed) when attempting to release print jobs.
Our engineering team is actively working to identify the root cause. We will provide a further update as soon as new information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
26 minutes ago - at 03/13/2026 06:36PM
Monitoring and customer reports have confirmed that print release functionality has been restored. No action is required by customers to resume printing.
We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.
IDENTIFIED
about 2 hours ago - at 03/13/2026 05:11PM
Our engineering team has identified the contributing cause of print release failures and a fix has been deployed to mitigate these issues.
We will continue to provide updates as they become available.
INVESTIGATING
about 4 hours ago - at 03/13/2026 02:34PM
We are currently investigating an issue affecting print job release for customers hosted in the US data region.
Symptoms: Users may experience a "502 Error" (Something went wrong and the jobs weren't able to be printed) when attempting to release print jobs.
Our engineering team is actively working to identify the root cause. We will provide a further update as soon as new information becomes available.
Latest PaperCut outages
PaperCut Hive - users unable to log into devices - 10 days ago
PaperCut Hive & Pocket Outage - 17 days ago
Admins unable to change the Print Protocol or Print Delivery Method in Hive/Pocket - about 2 months ago
GES (licensing) issues with PaperCut NG & MF - 3 months ago
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