Outage in PaperCut
PaperCut Hive - We are currently investigating an issue affecting PaperCut Hive's UI and print release.
Resolved MajorIncident Report
Summary AI Generated
PaperCut Hive experienced a major incident affecting the UI and print release functionality in the US hosting region for 9.1 hours. Users reported intermittent issues with releasing print jobs, scan job failures, and problems navigating sections of the admin UI, with PaperCut Pocket and PaperCut Hive components both impacted. The issue was identified and resolved through collaboration with the cloud infrastructure service partner, with a fix implemented and monitored before full resolution.
PaperCut Hive - some users have reported intermittent issues with releasing print jobs, scan jobs failing, and navigating sections of the admin UI within the US hosting region.
We’re actively working to resolve the issues and will provide updates as they become available.
Components affected
PaperCut Pocket & PaperCut HiveTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 03/20/2026 11:45PM
This incident has been resolved.
MONITORING
24 days ago - at 03/20/2026 11:22PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
24 days ago - at 03/20/2026 10:07PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
24 days ago - at 03/20/2026 09:19PM
We are investigating the active incident jointly with our cloud infrastructure service partner, and will update here as soon as we have more information.
INVESTIGATING
24 days ago - at 03/20/2026 07:11PM
We are actively investigating this incident, currently we have engaged our cloud infrastructure service partner. Our joint teams are working together to resolve the issue.
INVESTIGATING
24 days ago - at 03/20/2026 04:06PM
We are continuing to investigate this incident.
INVESTIGATING
24 days ago - at 03/20/2026 02:41PM
PaperCut Hive - some users have reported intermittent issues with releasing print jobs, scan jobs failing, and navigating sections of the admin UI within the US hosting region.
We’re actively working to resolve the issues and will provide updates as they become available.
Latest PaperCut outages
PaperCut Hive - Some users are intermittently unable to release print jobs or experience intermittent loading in the Hive admin portal - about 4 hours ago
PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive - 11 days ago
PaperCut Hive & Pocket - Some customers may experience print job release failures in the US hosting region - about 1 month ago
PaperCut Hive - users unable to log into devices - about 1 month ago
PaperCut Hive & Pocket Outage - about 2 months ago
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