Outage in PaperCut

PaperCut Hive - We are currently investigating an issue affecting PaperCut Hive's UI and print release.

Resolved Major

March 20, 2026 - Started 3 days ago - Lasted about 9 hours
Official incident page

Incident Report

Summary AI Generated

PaperCut Hive experienced a major incident affecting the UI and print release functionality in the US hosting region for 9.1 hours. Users reported intermittent issues with releasing print jobs, scan job failures, and problems navigating sections of the admin UI, with PaperCut Pocket and PaperCut Hive components both impacted. The issue was identified and resolved through collaboration with the cloud infrastructure service partner, with a fix implemented and monitored before full resolution.

PaperCut Hive - some users have reported intermittent issues with releasing print jobs, scan jobs failing, and navigating sections of the admin UI within the US hosting region. We’re actively working to resolve the issues and will provide updates as they become available.

Components affected

PaperCut Pocket & PaperCut Hive

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 03/20/2026 11:45PM

This incident has been resolved.

MONITORING 2 days ago - at 03/20/2026 11:22PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 03/20/2026 10:07PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 03/20/2026 09:19PM

We are investigating the active incident jointly with our cloud infrastructure service partner, and will update here as soon as we have more information.

INVESTIGATING 2 days ago - at 03/20/2026 07:11PM

We are actively investigating this incident, currently we have engaged our cloud infrastructure service partner. Our joint teams are working together to resolve the issue.

INVESTIGATING 2 days ago - at 03/20/2026 04:06PM

We are continuing to investigate this incident.

INVESTIGATING 3 days ago - at 03/20/2026 02:41PM

PaperCut Hive - some users have reported intermittent issues with releasing print jobs, scan jobs failing, and navigating sections of the admin UI within the US hosting region.

We’re actively working to resolve the issues and will provide updates as they become available.

Latest PaperCut outages

PaperCut Hive & Pocket - Some customers may experience print job release failures in the US hosting region - 10 days ago

PaperCut Hive - users unable to log into devices - 19 days ago

PaperCut Hive & Pocket Outage - 27 days ago

Admins unable to change the Print Protocol or Print Delivery Method in Hive/Pocket - 2 months ago

PaperCut Hive & Pocket Cloud Pull Delivery Degraded Performance - UK Data Centre - 2 months ago

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