Outage in PaperCut
PaperCut Hive - users unable to log into devices
Resolved MajorIncident Report
Summary AI Generated
PaperCut Hive users experienced login errors and were unable to access multifunction devices (MFDs) for printing, scanning, and other device-related tasks during a 29-hour outage. The incident primarily affected the US hosting region, with users encountering degraded performance when using the Hive embedded app on devices. The engineering team deployed a fix to production that restored full functionality, allowing normal MFD operations to resume without requiring user action.
PaperCut Hive - users may receive errors when attempting to log into devices
We’re actively working to resolve the issues and will provide updates as they become available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 03/04/2026 08:45PM
Through further monitoring and reports from previously affected customers we can confirm that functionality has been restored. MFD login, scanning and other device related tasks will now work as expected.
MONITORING
7 days ago - at 03/04/2026 04:54AM
We have pushed a fix to production which means functionality should now be fully restored. No action is needed to resume MFD related tasks, including device login, scanning, and general access to functions on the device.
We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.
IDENTIFIED
8 days ago - at 03/03/2026 08:07PM
We have identified the root cause impacting MFD related tasks, including device login, scanning, and general access to functions on the device.
Our engineering team is actively developing and validating a fix to restore full functionality to the Hive Embedded App. Until the fix has been deployed to production, users may continue to experience degraded performance when carrying out these actions at the device.
Interim Workarounds:
- Use the PaperCut Hive mobile app (iOS and Android) for print release.
- Manually reinstalling the Hive embedded application will immediately restore MFD functionality.
We will provide a further update as soon as we have confirmation of the deployment timeline.
INVESTIGATING
8 days ago - at 03/03/2026 07:11PM
We have confirmed that this incident is now isolated to the US hosting region; all other regions have returned to normal operation.
While functionality has been restored for the majority of organizations in the US hosting region, we are continuing to investigate residual issues affecting MFD login and print release via the Hive embedded app. In the interim, we recommend using the PaperCut Hive mobile app (iOS and Android), which remains fully operational and unaffected.
INVESTIGATING
8 days ago - at 03/03/2026 04:11PM
We are continuing to investigate this issue. We will provide an update as soon as we have more information
INVESTIGATING
8 days ago - at 03/03/2026 03:46PM
Users may experience successful logins and subsequent print release issues. We are continuing to investigate.
INVESTIGATING
8 days ago - at 03/03/2026 03:41PM
PaperCut Hive - users may receive errors when attempting to log into devices
We’re actively working to resolve the issues and will provide updates as they become available.
Latest PaperCut outages
PaperCut Hive & Pocket Outage - 15 days ago
Admins unable to change the Print Protocol or Print Delivery Method in Hive/Pocket - about 2 months ago
PaperCut Hive & Pocket Cloud Pull Delivery Degraded Performance - UK Data Centre - about 2 months ago
GES (licensing) issues with PaperCut NG & MF - 3 months ago
Intermittent PaperCut Hive & Pocket print release failures - 3 months ago
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