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Outage in Paperless Post

Degraded text message sending

Resolved Minor
June 23, 2026 - Started about 1 month ago - Lasted 3 days
Official incident page

Incident Report

We are experiencing a third-party outage that is affecting a subset of Card and Flyer text message recipients. Affected recipients may appear as "Sending..." for an extended period of time before updating to "Failed" status. We are working with our sending partner to resolve the outage and will ensure any affected messages are sent out once a resolution is reached.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 06/26/2026 08:15PM

We have resent all previously affected text messages to deliverable phone numbers. Thank you for your patience while we worked with our third-party provider to resolve this issue.

MONITORING about 1 month ago - at 06/25/2026 04:22PM

Our sending partner has reported that the issue is resolved, and we are seeing that affected message types are sending successfully on our end. We will continue to monitor for stability.

IDENTIFIED about 1 month ago - at 06/25/2026 02:11PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 06/23/2026 10:59PM

We are experiencing a third-party outage that is affecting a subset of Card and Flyer text message recipients. Affected recipients may appear as "Sending..." for an extended period of time before updating to "Failed" status.

We are working with our sending partner to resolve the outage and will ensure any affected messages are sent out once a resolution is reached.

Latest Paperless Post outages

Site Slowness - 5 months ago
SMS sending outage - 8 months ago

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