Outage in Pardot

Production Environment Service Degradation to Email Sending

Resolved Minor
April 27, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

The Salesforce Technology team has identified a performance degradation affecting Email Sending within our production environment. This issue began originally at 2023-04-26 15:05 UTC and appeared resolved. However, the impact returned as of 2023-04-27 00:25 UTC. Users can access the Account Engagement service during this degradation period, but Email Sending delays may be experienced for a subset of customers. We’re investigating the issue and an update will be provided as soon as we have more information.
Components affected
Pardot Web Application

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/27/2023 02:54AM

The Salesforce Technology team has resolved a performance degradation affecting within our production environment. This issue began at 2023-04-27 00:25 UTC and was resolved at 2023-04-27 01:51 UTC. Users could access the Account Engagement service during this degradation period, but Email Sending delays would have been experienced for a subset of customers.

We apologize for any inconvenience caused.

MONITORING over 2 years ago - at 04/27/2023 02:22AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 04/27/2023 01:51AM

The Salesforce Technology team has identified a performance degradation affecting Email Sending within our production environment. This issue began originally at 2023-04-26 15:05 UTC and appeared resolved. However, the impact returned as of 2023-04-27 00:25 UTC. Users can access the Account Engagement service during this degradation period, but Email Sending delays may be experienced for a subset of customers.

We’re investigating the issue and an update will be provided as soon as we have more information.

Latest Pardot outages

Production Environment Service Disruption - over 2 years ago
Account Engagement Service Disruption - over 2 years ago
Production Environment Service Degradation - over 2 years ago
Production Environment Service Degradation - over 2 years ago
Production Environment Service Degradation - over 2 years ago

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