Outage in ParentSquare

Admin Dashboards Displaying No Students

Resolved Minor
March 20, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating reports that some dashboards are displaying no students for some customers, such as the district dashboard, contactability dashboard, and notifications activity dashboard. We will provide an update shortly.
Components affected
ParentSquare Web Application

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/20/2025 09:24PM

This incident has been resolved.

INVESTIGATING 10 months ago - at 03/20/2025 09:16PM

We are actively working to identify the root cause and will provide further updates as soon as more information becomes available.

INVESTIGATING 10 months ago - at 03/20/2025 08:15PM

We are investigating reports that some dashboards are displaying no students for some customers, such as the district dashboard, contactability dashboard, and notifications activity dashboard. We will provide an update shortly.

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