Outage in Particle

2G/3G Outage (North America)

Resolved Minor
June 26, 2024 - Started 4 months ago - Lasted 2 days
Official incident page

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Outage Details

We are seeing a large drop of remaining 2G-connected devices in the US (T-Mobile being the only carrier still providing 2G access). This could be a part of the general sunsetting process or just degraded infrastructure. We are escalating to our partners to determine root cause. (As a reminder, 2G access is on its last legs in the US due to the 2G/3G sunset that began several years ago -- for this reason we are not marking Cellular Connectivity as a degraded system component).
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/28/2024 09:35PM

The incident has been resolved and devices have recovered.

MONITORING 4 months ago - at 06/28/2024 01:12PM

Devices appear to be recovering. Our partners have indicated the issue has been addressed, and we will continue to monitor the situation.

IDENTIFIED 4 months ago - at 06/27/2024 07:09PM

The outage has been confirmed to be a major issue, impacting SIMs from all US carriers that are roaming. This affects both commercial and consumer SIM cards.
All involved parties are actively working towards a fix.

Particle will continue to monitor the situation and update once we have more information.

IDENTIFIED 4 months ago - at 06/27/2024 12:53PM

Particle has observed impact to fleets across North America on both 2G, and 3G.
We are escalating to our partners to understand the cause of the outage.

IDENTIFIED 4 months ago - at 06/26/2024 06:09PM

We are seeing a large drop of remaining 2G-connected devices in the US (T-Mobile being the only carrier still providing 2G access). This could be a part of the general sunsetting process or just degraded infrastructure. We are escalating to our partners to determine root cause. (As a reminder, 2G access is on its last legs in the US due to the 2G/3G sunset that began several years ago -- for this reason we are not marking Cellular Connectivity as a degraded system component).

Latest Particle outages

Drop in online devices - 6 days ago
Fleet Config Issue - 7 days ago
US National Cellular Outage - about 1 month ago
SIM Provisioning Slowdown - about 1 month ago
Drop in Devices - about 2 months ago

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