Outage in pawaPay
Performance degradation affecting Airtel Tanzania services
Resolved MajorIncident Report
Summary AI Generated
Airtel Tanzania experienced a performance degradation lasting approximately 5.6 hours, affecting both Web Deposit and Payout services on the pawaPay platform. The instability was identified and escalated to the mobile money operator (MMO) for resolution. Success rates began improving during the monitoring phase before the incident was fully resolved.
We have identified instability in Tanzania Airtel services. We have escalated this to the MMO for resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 11/07/2026 10:03PM
The incident has been resolved. We apologise for the inconvenience.
MONITORING
about 18 hours ago - at 11/07/2026 05:29PM
We are seeing improvements in success rates and will continue monitoring the incident.
IDENTIFIED
about 20 hours ago - at 11/07/2026 04:26PM
We have identified instability in Tanzania Airtel services. We have escalated this to the MMO for resolution.
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