Outage in Pax8

Vendor Splashtop Accessibility in Catalog

Resolved Minor
April 27, 2023 - Started over 2 years ago - Lasted about 19 hours
Official incident page

Incident Report

We are currently aware and investigating Vendor Splashtop not showing as accessible in all partners catalogs that should have access/viability.
Components affected
Pax8 Catalog

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/28/2023 02:04PM

All catalog functionality restored.

MONITORING over 2 years ago - at 04/28/2023 02:04PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 04/28/2023 12:49AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 04/28/2023 12:49AM

Found search index force update fixes issues for partner. Nightly reset scheduled for 3AM mtn to avoid maximum impact on platform will occur. Will continue to monitor.

IDENTIFIED over 2 years ago - at 04/28/2023 12:48AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 04/27/2023 08:40PM

Product had a restriction that stopped if it was in an exclusive catalog so it never made it to the new public/open status.

INVESTIGATING over 2 years ago - at 04/27/2023 06:48PM

This appears to be affecting the Vendor Keeper as well.

INVESTIGATING over 2 years ago - at 04/27/2023 06:46PM

We are currently aware and investigating Vendor Splashtop not showing as accessible in all partners catalogs that should have access/viability.

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