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Outage in Payable Apps

Update to Forms disrupting Payable Sync Theme

Resolved Minor
December 06, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Google is rolling out a change to Forms and a small number of users are reporting that the Forms' 'Share' button has been replaced with a 'Publish' button. This update impacts not only the appearance of Forms but the functionality as well. Users with this updated Forms interface are presently unable to perform the Payable function of Sync Theme. The Payable function mirrors your form's header image, title, description, and styling on the Payable checkout page. Affected users are currently unable to perform this step to update their forms' checkout page, or on setup of new forms are unable to push their theme customization to the checkout page. This does not impact the function of the Payable checkout for affected users.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/06/2024 10:41PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 12/06/2024 09:26PM

Google is rolling out a change to Forms and a small number of users are reporting that the Forms' 'Share' button has been replaced with a 'Publish' button. This update impacts not only the appearance of Forms but the functionality as well. Users with this updated Forms interface are presently unable to perform the Payable function of Sync Theme. The Payable function mirrors your form's header image, title, description, and styling on the Payable checkout page. Affected users are currently unable to perform this step to update their forms' checkout page, or on setup of new forms are unable to push their theme customization to the checkout page. This does not impact the function of the Payable checkout for affected users.

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