Outage in Paydock

Failed payments after updating expiry date

Resolved Minor

May 02, 2024 - Started almost 2 years ago - Lasted about 12 hours
Official incident page

Incident Report

At present we have identified the issue where gateway tokens could be saved incorrectly, this can happen when Customer initially was created using OTT and then card expired and used decided to update expiry. Fix has been found and team are working towards fix.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 05/02/2024 11:11PM

The incident has been resolved and we have tested the fix successfully.

IDENTIFIED almost 2 years ago - at 05/02/2024 02:37PM

Engineers working on fix.

IDENTIFIED almost 2 years ago - at 05/02/2024 01:07PM

Fix has been implemented and build has passed.
The next stage is to deploy and test it in the sandbox before deploying it to production.

IDENTIFIED almost 2 years ago - at 05/02/2024 11:00AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 05/02/2024 10:54AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 05/02/2024 10:53AM

At present we have identified the issue where gateway tokens could be saved incorrectly, this can happen when Customer initially was created using OTT and then card expired and used decided to update expiry.

Fix has been found and team are working towards fix.

Latest Paydock outages

We are currently experiencing issues with Payment throughput. - 6 months ago

Platform Degradation - API and Dashboard - 6 months ago

[External] Slow Response Times and Increased 4xx Errors - Gpayments - 8 months ago

Performance Degradation Resolved - about 1 year ago

Major outage due to configuration issue. - about 1 year ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook