Outage in Payments Hub
Cellular Connectivity Issues: PAX A920/A920 Pro
Resolved MinorIncident Report
Summary AI Generated
PAX A920 and A920 Pro payment terminals experienced cellular connectivity issues for 51.1 hours, preventing users from processing transactions over cellular networks. Wi-Fi connectivity remained functional throughout the incident, allowing users to continue processing by switching to local Wi-Fi networks as a workaround. The issue was resolved after working with the device manufacturer and cellular network provider to identify and fix the root cause.
We are investigating reports of cellular connectivity issues affecting PAX A920 and A920 Pro terminals. We are actively working with the device manufacturer and cellular network provider to identify the root cause and implement a resolution.
Current Status: Wi-Fi connectivity and processing are not impacted.
Temporary Workaround: If your device is unable to connect via cellular, please switch to a local Wi-Fi network to continue processing transactions. If you require cellular connectivity, instructions are available here: https://vimeo.com/paymentshub/apn?share=copy
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 05/20/2026 06:49PM
This incident has been resolved.
MONITORING
10 days ago - at 05/18/2026 03:47PM
We are investigating reports of cellular connectivity issues affecting PAX A920 and A920 Pro terminals. We are actively working with the device manufacturer and cellular network provider to identify the root cause and implement a resolution.
Current Status: Wi-Fi connectivity and processing are not impacted.
Temporary Workaround: If your device is unable to connect via cellular, please switch to a local Wi-Fi network to continue processing transactions. If you require cellular connectivity, instructions are available here: https://vimeo.com/paymentshub/apn?share=copy
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