Outage in Payments Hub
Service Alert - Funding Delay Notification
Resolved MinorIncident Report
Summary AI Generated
A funding delay impacted a subset of merchants using Citizens Bank due to a delay in ACH file processing, causing scheduled deposits to not be processed on time. The issue affected the Funding component of Payments Hub and lasted approximately 17.7 hours. The impacted ACH files were successfully processed by 10:00 AM ET, with affected merchants expected to receive their funding by end of business day.
We are aware of a funding delay impacting a subset of merchants today utilizing Citizens bank. Due to a delay in ACH file processing, some deposits were not processed as originally scheduled. The impacted files were successfully processed by 10:00 AM ET, and affected merchants should receive their funding by close of the business day today.
We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.
Components affected
Payments Hub FundingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 06/23/2026 02:02PM
This incident has been resolved.
IDENTIFIED
27 days ago - at 06/22/2026 08:25PM
We are aware of a funding delay impacting a subset of merchants today utilizing Citizens bank. Due to a delay in ACH file processing, some deposits were not processed as originally scheduled. The impacted files were successfully processed by 10:00 AM ET, and affected merchants should receive their funding by close of the business day today.
We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.
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