Outage in Payments Hub
EPX Elevated Payment Failure Rates
Resolved MajorIncident Report
Summary AI Generated
Payments Hub experienced elevated credit card processing failure rates through the EPX component for approximately 4.2 hours. The engineering team identified the root cause, applied a fix, and monitored recovery before confirming full restoration of normal transaction processing.
We are currently experiencing elevated failure rates with credit card processing. Our engineering team is actively investigating the issue, and we will provide immediate updates as new information becomes available.
Components affected
Payments Hub EPXTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 08/13/2026 08:40PM
Credit card processing is fully restored. All systems are back to normal operations, and transaction processing has stabilized.
MONITORING
15 days ago - at 08/13/2026 05:44PM
We have identified the issue affecting credit card authorizations and a fix has been applied. We are monitoring the recovery of success rates. You may begin re-attempting transactions. Thank you for your patience.
INVESTIGATING
15 days ago - at 08/13/2026 04:32PM
We are currently experiencing elevated failure rates with credit card processing. Our engineering team is actively investigating the issue, and we will provide immediate updates as new information becomes available.
Latest Payments Hub outages
Notice: Enrollment Service Interruption - about 18 hours ago
Partner Portal: Intermittent Page Load Errors - 18 days ago
Investigating printing the batch report and potentially reporting of inconsistent batch numbers. - 27 days ago
Payments Hub - Virtual Terminal - 27 days ago
Currently Experiencing Delays with Processing and Authorizations - about 1 month ago
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